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Interactive step-by-step video guide for the NEC MIES® ITSM platform. Follow along to learn each feature hands-on.
Welcome to the MIES® Ecosystem Portal
This portal is your central hub for MIES® updates, enablement, and go-to-market resources. Designed for MIES® customers and partners, it provides quick access to the latest announcements, feature updates, training materials, and sales & marketing assets — all in one place.
What You Can Do Here
- Stay informed with the latest MIES® news and feature releases
- Access training materials to get up to speed on MIES®
- Find sales and marketing resources to support customer engagements
New Feature Release
The latest MIES® update introduces improvements to the self-service experience, helping users access support and manage requests more efficiently through a simplified and intuitive interface.
News & Announcements
Recognised as one of the Top 250 Managed Security Service Providers (MSSPs) for 2025 by MSSP Alert and CyberRisk Alliance
Training
Access MIES® training materials, guides, and learning resources to build practical expertise.
MIES® Platform License Tiers
Choose the right license tier for your organisation. From basic self-service access to full administrator control, every MIES® license is built to scale with your IT service management needs.
License Comparison
| Feature Category |
End User
Basic IT Service Access
|
Silver
Core ITSM Solution
|
Gold
Advanced ITSM Solution
|
|---|---|---|---|
| Core Features | Basic ticketing access | ITSM Ticketing Management | Everything in Silver + advanced management tools |
| Roles & Access | End User only | End User, Approver, Fulfillers / Field Engineers | Same as Silver + Administrator management |
| MIES® Web Platform | Self-Service Portal only | Self-Service, Ticket Console, Incident & Request Management | Silver features + Asset Management + Service Level Management |
| Asset Management | Not Available | Not Available | Asset Inventory, IMAC Forms, Asset Dashboard |
| Service Request | Submit basic service requests | Submit requests (self/others), delegate approvals, manage requests | Silver features + Service Catalog & workflow setup |
| Knowledge Management | View knowledge articles | Access IT knowledgebase & create articles | Same as Silver |
| Field Service | Not Available | Dispatch Map for engineer tracking | Same as Silver |
| Mobile App | Report incidents, submit requests, view tickets, notifications | Silver features + delegate tickets | Same as Silver |
| Service Level Management | Not Available | Not Available | SLA definition & real-time compliance tracking |
| Administration | Not Available | Not Available | Foundation Data Setup, Mailbox, Workflow Automation, Business Hours |
End User License
Basic IT Service Access
Self-service portal access with core incident reporting and request submission.
The End User License provides basic self-service access to the portal with core IT service management features, including incident reporting, request submission, and a knowledge base for resolving common issues.
MIES® Web Platform
- View and search own reported tickets
- Track ticket actions and status updates
- Submit incident tickets
- Access knowledge base articles
- Submit service requests
MIES® Mobile App
- Quick access to incident reporting
- View ticket overview
- Scan asset QR codes
- Receive status notifications
Silver License
Core IT Service Management Solution
Full ITSM ticketing, analytics, and role-based access for Approvers and Field Engineers.
The Silver license provides access to core IT service management features including ITSM ticketing, essential analytics, and role-based access tailored for Approvers and Fulfillers / Field Engineers. Choose the right role for your IT service management team.
Approver Role
Web Features
- Approve or reject tickets
- Request clarifications
- Forward tickets to other approvers
Mobile Features
- Manage action list
- Process approvals on-the-go
- Forward and delegate tasks
- Receive mobile notifications
Fulfillers / Field Engineers
Enhanced Web Console
- Incident logging and management
- Problem ticket handling
- Knowledge article creation
- Service request management
Field Service Capabilities
- Access to dispatch map
- Real-time location tracking
- Mobile ticket processing
- Receive assigned ticket notifications
Gold License
Advanced IT Service Management Solution
All Silver features plus Asset Management, Service Level Management, and full Administration.
The Gold license includes all features of the Silver license plus additional capabilities for advanced asset management, service level management, and system administration.
Asset Management
Asset Inventory
- Maintain, upload, and download asset records
IMAC Forms
- E-tracking for asset movement
Asset Dashboard
- Real-time visibility to track, manage, and optimise asset performance
Service Level Management
SLA Definition
- Self-define service level agreements (SLA) for tickets
SLA Measurement
- Track SLA compliance in real-time
Administration
Foundation Data Setup
- Configure company, user setup, and global settings
Workflow Management
- Manage system communications via Mailbox
- Automate workflows with Entity Events
Platform Configuration
- Set Business Hours & Public Holidays
- Manage platform announcements
Core Gold Features
- Incident & Problem Management
- Change & Release Management
- Knowledge Article Creation
- Advanced Asset Management
- Service Request Management
Terms & Conditions for License Purchase: The Silver License excludes Asset Management, Service Level Management, and Administration Features. These features are available as an à la carte add-on. For additional details or to upgrade your license, please Contact Us.
Ready to find the right license?
Get in touch with our team to discuss your organisation's needs and licensing options.
Contact Us
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Authorized Access
Sign in with your portal credentials.
Password Reset Request
Fill in the details below and the portal administrator will process your password reset.
Request Submitted
Your password reset request has been sent to the portal administrator. You will receive instructions at your company email address within 1–2 working days.
Two-Factor Verification
Open Google or Microsoft Authenticator and enter the 6-digit code for
MIES® Interactive Training Portal
NEC MIES® ITSM Platform Training
Welcome to the MIES® training hub. This portal provides interactive, step-by-step video walkthroughs and user guides for every module of the MIES® ITSM platform. Whether you are a new user getting started or need a refresher on a specific workflow, select a module below to begin.
1
Choose a Module
Select from the 6 modules below to explore a specific area of the MIES® ITSM platform.
2
Read & Watch
Each module includes an overview, downloadable user guides, and interactive video walkthroughs.
3
Learn at Your Own Pace
Navigate freely between modules and videos — pick up where you left off anytime.
Select a Module to Get Started
01
Self-Service
Submit and track tickets, manage passwords, and configure account settings through the self-service console.
5 videos · 3 user guides02
Incident Management
Log, track, escalate, and resolve incidents — with templates, ticket tools, and a real-time dashboard.
6 videos · 1 user guide03
Service Request Management
Submit, search, and manage service requests — including work order orchestration and approval flows.
6 videos · 1 user guide04
Work Order Management
Create, search, update, and template work orders for structured task assignment and tracking.
4 videos · 1 user guide05
Knowledge Management
Browse the knowledge base, use the management console, and create or manage knowledge articles.
3 videos · 1 user guide06
Asset Management
Manage the full asset lifecycle — logging, inventory, IMAC forms, and dashboard reporting.
7 videos · 1 user guideOrchestrate Business Intelligence through the AI-Driven MIES® Ecosystem.
Modern business demands more than infrastructure management—it requires cognitive orchestration. The NEC MIES® Ecosystem converges fragmented IT environments into a single, self-healing architecture. By leveraging predictive AI and automated response, we enable your company to transition from reactive maintenance to AI-powered acceleration, ensuring total operational resilience in a volatile digital economy.
Announcements
Top 250 MSSP
Recognised as one of the Top 250 Managed Security Service Providers (MSSPs) for 2025 by MSSP Alert and CyberRisk Alliance
Best in Observability & Monitoring
Won Best in Observability & Monitoring at 6th CybersecAsia Readers' Choice Award
Best Practices Recognition
Received 2025 Southeast Asian Digital Workplace Management Services Customer Value Leadership Award by Frost & Sullivan
Partner Award
Achieved <Partner Award for Cyber Transformation Partner 2025> by Securonix
Feature releases
Pre-launch of MIES® Agentic Intelligent Workforce for Development QA
New content highlights
Recognised as one of the Top 250 Managed Security Service Providers (MSSPs) for 2025 by MSSP Alert and CyberRisk Alliance
Brochures
PDF
MIES® Workplace Anywhere Brochure
An overview of the MIES® Ecosystem and its core capabilities.
Click to read →
PDF
Business Process Management
Elevate your day to day processes with our Certified Auditors.
Click to read →
PDF
Cybersecurity Solutions
Advanced threat protection and AI-driven security operations.
Click to read →
PDF
Multi-Cloud Orchestration
Strategies for optimising hybrid cloud environments.
Click to read →Contact Us
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